Frequent Questions

The Federal Trade Commission says, "Except in certain special cases, embalming is not required by law. Embalming may be necessary, however, if you select certain funeral arrangements, such as a funeral with viewing. If you do not want embalming, you usually have the right to choose an arrangement that does not require you to pay for it, such as direct cremation or immediate burial."

It really depends entirely on how you wish to commemorate a life. One of the advantages of cremation is that it provides you with increased flexibility when you make your funeral and cemetery arrangements. You might, for example, choose to have a funeral service before the cremation; a memorial service at the time of cremation or after the cremation with the urn present; or a committal service at the final disposition of cremated remains. Funeral or memorial services can be held in a place of worship, a funeral home or in a crematory chapel.

Generally, the government does not regulate the scattering of ashes. Public parks, including national parks, often require a formal request and may have specific restrictions. For scattering on private land, always consult the landowner first. Typically, if you check for any rules beforehand and act considerately, it follows more of an "unofficial" policy.

You might choose ground burial of the urn. If so, you may usually choose either a bronze memorial or monument. Cremation niches in columbariums are also available at many cemeteries. They offer the beauty of a mausoleum setting with the benefits of above ground placement of remains. Many cemeteries also offer scattering gardens. This area of a cemetery offers the peacefulness of a serene garden where family and friends can come and reflect.

Cremation of multiple individuals simultaneously is illegal in the U.S. and many other countries, so cremation chambers are designed for one person at a time. Cremation is a regulated process with strict procedures to ensure the highest standards. All necessary paperwork and fees must be completed with local authorities, followed by a checklist at the crematory. A metal disk with a unique ID number accompanies your loved one throughout the process, ensuring that you receive only your loved one’s ashes, handled with the utmost respect and care. At Eden Cremation, we have our own on-site crematory, so your loved one never leaves our care, from the moment they come to us until their remains are returned to your family.

Yes — Depending upon the cemetery's policy, you may be able to save a grave space by having the cremains buried on top of the casketed remains of your spouse, or utilize the space provided next to him/her. Many cemeteries allow for multiple cremated remains to be interred in a single grave space.

If your loved one was under hospice care, call the hospice nurse first; if the death was unexpected, call 911. Once the death has been confirmed, call Eden Cremation at (417) 397-8686, any hour of the day or night, and we'll come to the home to bring your loved one into our care.

We serve families at home in Springfield, Lebanon, Bolivar and the surrounding Ozarks. There's no need to rush. Take a few moments with your loved one before we arrive if you'd like.

Tell the staff you have chosen Eden Cremation, or call us at (417) 397-8686, and we'll coordinate directly with the hospice, hospital or nursing home. We bring your loved one straight to our Springfield facility, where they stay in our care.

Many hospice nurses in the Springfield area already know us and recommend us to the families they care for.

Yes. Eden Cremation in Springfield, MO answers the phone 24 hours a day, 7 days a week, including weekends and holidays, at (417) 397-8686.

When you call, you'll reach someone who can help you right away and explain the next steps.

Eden Cremation handles the paperwork for you and walks you through each step. In general, Missouri requires a death certificate signed by a physician or medical examiner and a cremation authorization signed by the legal next of kin before a cremation can take place.

We'll gather some basic information from you, such as family background, marital status, whether your loved one was a veteran, and other personal details needed for the death certificate. We'll walk you through it, so you don't need to have everything ready before you call.

At Eden Cremation, cremation usually takes 3 to 5 days from the time we bring your loved one into our care. Because we have our own on-site crematory, we don't wait on an outside crematory's schedule.

The timing depends mostly on how quickly the death certificate is signed and the required permits are approved. We'll keep you updated every step of the way.

Direct cremation at Eden Cremation in Springfield, MO costs $995, all-inclusive. That price includes:

• Basic services of our funeral director and staff
• Bringing your loved one into our care from the place of death, within 30 miles
• Transportation to our crematory
• All necessary authorizations and the cremation
• One certified death certificate

No. At Eden Cremation, our $995 direct cremation price is all-inclusive, with no hidden fees. The only additions, which we always explain up front, are a weight surcharge for loved ones over 300 pounds ($225 for 300–399 lbs, $425 for 400–499 lbs) and travel beyond our 30-mile radius, which depends on the destination and location. Please call us at (417) 397-8686 for details.

Direct cremation is a simple cremation without embalming, a viewing or a formal service beforehand. It's the service Eden Cremation specializes in, for $995 all-inclusive.

Many families choose it because it's simple and affordable, and it gives them time to plan a memorial or celebration of life later, wherever and whenever they'd like.

At Eden Cremation, at least half of the cost is due before the cremation, and the remaining balance is due when you pick up your loved one's remains. You can make payments online through the Payment Center on edencremation.com, or call us at (417) 397-8686 with any questions.

Yes. Eden Cremation has its own on-site crematory, so your loved one never leaves our care, from the moment they come to us until their remains are returned to your family.

Your loved one is never sent to a third-party crematory. Until the cremation, they rest in a climate-controlled area of our facility, under our care at all times.

No. At Eden Cremation, only our trained staff are present during the cremation itself. The cremation takes place at our own on-site crematory, so your loved one never leaves our care.

If you have any questions about the process, please call us at (417) 397-8686. We're always glad to talk it through with you.

At Eden Cremation, your loved one's remains are returned to you sealed in a temporary urn. If you'd like something more lasting, you can choose any urn, keepsake or cremation jewelry from our catalog, with no deadline to decide.

We'll call you as soon as your loved one's remains are ready. Local families pick up their loved one's remains at our office at 1426 East Bradford Parkway, Springfield, MO. For families farther away, we ship remains anywhere in the United States for an additional cost. Please call us at (417) 397-8686 for a quote.

Eden Cremation offers urns, small keepsake urns and cremation jewelry at our Springfield office. Keepsakes and jewelry let several family members each keep a part of their loved one close.

We're happy to help you look through the options, with no pressure.

No. At Eden Cremation there's no deadline to choose a keepsake urn, jewelry or other item. Take all the time you need.

If you decide later that you'd like another item, just bring the remains back to us and our funeral director will carefully divide them for you.

At Eden Cremation, one certified death certificate is included in our $995 direct cremation. Additional certified copies are $11 each, which is the state's charge, and we can order as many as your family needs.

Many families need several, because banks, life insurance companies, Social Security, pension plans and the DMV often each ask for a certified copy, and property or vehicle titles may need one too.

Yes. At Eden Cremation, we provide an online obituary on our website at no cost. If you'd also like an obituary printed in a newspaper, you can work with any newspaper you choose; each paper sets its own price.

On the online obituary page, friends and family can share memories and photos, so your loved one's story can live on.

Yes. Eden Cremation helps people in Springfield and the surrounding Ozarks pre-plan their cremation, so their wishes are in writing and their family is spared hard decisions later.

We'll sit down with you, in person or by phone, answer your questions and keep it simple. For pre-need payment options, please call us at (417) 397-8686 and we'll walk you through them.

Yes. Eden Cremation, with its own on-site crematory, serves families in Lebanon, Bolivar and the surrounding Ozarks communities, including Greene, Christian, Webster and Lawrence counties.

Our $995 price includes bringing your loved one into our care within 30 miles of our Springfield office. If you're farther away, call us at (417) 397-8686. We'll still be glad to help.

No. Eden Cremation cares only for people, so we don't offer pet cremation. We know how much a pet means to a family, and we're so sorry for your loss.

Your veterinarian can usually recommend a local pet cremation provider.

Yes. Eden Cremation is family and veteran-owned, and we're proud to serve those who served.

Veterans rated 100% disabled by the VA are eligible to have the full cost of their cremation reimbursed by the VA, and honorably discharged veterans can have their remains placed in a VA national cemetery at no cost. Call us at (417) 397-8686 and we'll help your family with the details.

Yes. Eden Cremation has a 5.0-star rating on Google from 87 reviews. Families often mention our compassion, fast response, reasonable prices and clear communication.

Many hospice nurses in the area recommend us to the families they care for.